Player Safety

Responsible Gambling
Play Smart. Set Limits. Stay in Control.

arr99 believes that gambling should always be entertaining — never stressful, never harmful. This page gives every Pakistani player the tools, knowledge and honest guidance to keep their gambling safe and enjoyable.

Adults 18+ Only
24/7 Support Available
Self-Exclusion Supported
Need Help Right Now?
If gambling is causing you or someone you care about distress — financial, emotional or otherwise — please stop playing immediately. Reach out to arr99 support via live chat (24/7) or email [email protected] (plain text — not a link) to activate self-exclusion without delay. You can also seek professional support through a licensed healthcare provider or counselling service in your city — whether you are in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar.
Our Position

Why Responsible Gambling Matters to arr99

Gambling — whether it is placing a wager on a Pakistan vs India T20 final, spinning a slot during the PSL break, or sitting in on a live dealer table — is a form of entertainment. Like any entertainment, it is most enjoyable when it is something you choose to do freely, within your means, and with a clear head. The moment it stops feeling like a choice and starts feeling like a need, something has gone wrong.

arr99 takes responsible gambling seriously because we are dealing with real people and real money. We are an English-language platform built specifically for Pakistani users, and we understand the unique financial and social pressures many players face. Gambling with money you cannot afford to lose — money earmarked for rent, school fees, groceries or household bills — is not entertainment. It is a recipe for harm.

That is why this page exists. Not as a disclaimer tucked away in a footer, but as a genuine, practical resource. Below you will find every tool available to help you stay in control: deposit and loss limits, session time controls, reality-check notifications, cooling-off periods and self-exclusion options. Read them, use them, and share them with anyone in your family who gambles.

Gambling does not guarantee any winnings. Odds are always in the operator's favour over the long run. No system, strategy or "hot streak" changes that mathematical reality. The only winning strategy is to treat gambling as entertainment, budget for it accordingly, and walk away when it stops being fun.

Age Restriction

Adults Only — 18+ Policy

arr99 operates a strict zero-tolerance policy on underage gambling. Access to the Platform is restricted to individuals who are at least 18 years of age, or the higher minimum age required by the relevant operator's terms or the license jurisdiction applicable to the platform you are using — whichever is greater.

Age is not a proxy for legality in Pakistan. The Prevention of Gambling Act, 1977 and related provincial legislation impose significant restrictions on gambling regardless of the player's age. Being 18 does not automatically make gambling lawful in your specific location. Users are responsible for determining whether participation in gambling is legal in their city and province before accessing any gambling service.

If arr99 has any reason to suspect that a User is under the required minimum age, the account will be suspended immediately. Any deposit made by an underage user will be returned in full. No winnings associated with an underage account will be paid under any circumstances.

Parents and guardians: If you share a device with children, please ensure that your arr99 account is password-protected and that your login credentials are not accessible to minors. Browser-level parental control tools are also available to restrict access to gambling-related content at the device or network level.

18+
Adults Only

Or the higher minimum required by the operator or applicable license jurisdiction. Gambling is not lawful for minors under any circumstances.

Strictly 18+ | Verify Your Age
6
Safety Tools Available
24/7
Support Access
18+
Minimum Age
0
Guaranteed Winnings
Tools & Controls

Your Safe Play Toolkit

Six practical controls that any player on arr99 or a linked operator platform can activate to keep their gambling safe, budgeted and enjoyable.

Deposit Limits
Set a maximum amount you are allowed to deposit into your account per day, week or month. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be reduced instantly but increases may require a cooling-off period to prevent impulsive decisions.
Loss Limits
A loss limit caps how much you can lose in net terms within a defined timeframe. When your losses reach the cap, the platform prevents further betting until the next period begins. This is one of the most effective tools for preventing a bad session from becoming a financial crisis.
Session Time Limits
Set a hard limit on how long any single gambling session can last. When the timer runs out, the session ends automatically — no exceptions. You can also set a "wager limit" within a session so that heavy losing runs cut the session short before the time limit is reached.
Reality Check Notifications
Receive a pop-up notification at set intervals — every 30 minutes, every hour — reminding you how long you have been playing and your net balance change. Reality checks interrupt the flow of play and give you a moment to decide consciously whether to continue or stop.
Cooling-Off Periods
Take a short break — 24 hours, 48 hours, 7 days or 30 days — without permanently closing your account. During a cooling-off period you cannot log in, place bets or make deposits. It is an effective circuit breaker after a heavy session or a stressful personal period.
Self-Exclusion
Self-exclusion is a formal, binding request to be banned from the platform for a period you choose — typically 6 months, 1 year, 3 years or permanently. Once activated, self-exclusion cannot be reversed during the elected period. This is the strongest tool available and should be used without hesitation if you feel gambling is out of control.
Financial Controls

How to Set Deposit & Loss Limits

Setting financial limits before you start playing is one of the most practical things any player can do. Think of it like setting a budget for an evening out — you decide in advance what you are comfortable spending, and you stick to it.

Limits are most effective when set at the beginning of each month, before any sessions begin, rather than in response to losses. The following steps outline how limit-setting typically works on licensed gambling platforms:

  • Calculate your entertainment budget
    Decide what amount you can genuinely afford to lose entirely — money that would not affect rent, bills, food or savings if it were gone. For many Pakistani players this might be PKR 1,000 to PKR 5,000 per month. There is no correct figure; it is entirely personal.
  • Set your deposit limit first
    Log in to your platform account and navigate to the responsible gambling or account settings section. Set a daily, weekly or monthly deposit limit equal to or less than your entertainment budget.
  • Add a loss limit as a backup
    A loss limit provides a second layer of protection. If you deposit PKR 3,000 but want to stop at PKR 2,000 in losses, set a loss limit of PKR 2,000. The platform will halt play automatically when reached.
  • Do not increase limits impulsively
    Most platforms impose a mandatory cooling-off period — typically 24 to 72 hours — before a limit increase takes effect. This is intentional. If you feel frustrated by a limit, wait until the next day and reassess calmly.
  • Review your limits monthly
    Your financial circumstances change. Review and update your limits at the start of every month to keep them accurate and meaningful.
Golden Rule: Gambling should never be funded from money intended for necessities — food, rent, transport, school fees or family expenses. If you are considering using any of these funds, activate a deposit limit immediately.
Budgeting Reference

Example Monthly Budget

The following is a purely illustrative example of how a responsible gambling budget might look. These figures are not recommendations — your personal budget will be different.

Category Example Amount
Monthly income (illustrative) PKR 80,000
Fixed essentials (rent, bills, food) PKR 55,000
Savings PKR 10,000
Entertainment (dining, outings, etc.) PKR 12,000
Maximum gambling budget (what you can afford to lose entirely) PKR 3,000
This example is illustrative only. Your actual budget will vary based on personal circumstances.
Strongest Protection

Self-Exclusion — A Full Stop, Not a Pause

Self-exclusion is the most decisive responsible gambling tool available. When you activate self-exclusion, you are making a binding request to be blocked from accessing the platform for a specified period. During that period, you cannot log in, deposit, place bets or accept promotional communications.

Unlike a cooling-off period, self-exclusion is not easily reversed. On most platforms, self-exclusion cannot be lifted before the end of the elected period — and in the case of permanent exclusion, it cannot be reversed at all. That permanence is the point. It provides a firm barrier when willpower alone is not enough.

To activate self-exclusion on arr99, contact our support team via live chat or email ([email protected] — plain text, not a link) at any time, 24/7. State clearly that you wish to self-exclude and specify the period you want. Our team will process your request promptly. You do not need to give a reason and you will not be questioned or pressured to reconsider.

24h
Short Break
A 24-hour cooling-off to interrupt a hot streak or a stressful session. Ideal after a loss run when emotions are running high.
7d
Week Break
A full week away from the platform. Useful during busy periods — PSL season, ICC tournaments — when temptation to over-bet is high.
30d
Monthly Pause
A month-long break to reset habits. Recommended for players who find that they are gambling more frequently than they planned.
6m
Half-Year Exclusion
A formal self-exclusion for six months. Suitable for players who recognise that gambling has begun to affect their finances or relationships.
1yr+
Long-Term Exclusion
One to three years away from the platform. For players dealing with persistent problem gambling who need sustained distance to recover.
Permanent Closure
A permanent, irrevocable account closure. Cannot be reversed. Recommended for any player who believes they should never gamble again.
Important: Self-exclusion on the arr99 Platform does not automatically exclude you from other gambling platforms. If you are concerned about problem gambling, consider seeking broader exclusion options through any multi-platform exclusion schemes available in your jurisdiction, and discuss this with a healthcare professional.
Know the Signs

Warning Signs of Problem Gambling

Problem gambling does not always look dramatic. It often creeps up gradually — a few extra bets here, a slightly higher budget there. The following warning signs are commonly associated with gambling becoming harmful. If any of these sound familiar, please read the support resources section below.

Spending more than you planned on a regular basis — telling yourself "just one more bet" repeatedly.
Chasing losses — betting more after a losing session in an attempt to win the money back.
Borrowing money, taking loans or using credit to fund gambling sessions.
Hiding your gambling from family members, friends or a partner out of shame or fear.
Feeling anxious, restless or irritable when you are unable to gamble.
Losing sleep over gambling — replaying sessions, planning future bets, worrying about losses.
Gambling affecting your work performance, attendance or productivity.
Gambling to escape personal problems, stress, depression or difficult emotions.
Using money meant for essential expenses — Easypaisa wallet funds for groceries, savings set aside for Eid — on gambling.
Making repeated unsuccessful attempts to cut back or stop gambling on your own.
Avoiding calls from family because you know the conversation will involve money concerns linked to gambling.
Believing that a "big win" is just around the corner and that it will solve all financial problems.
Recognising the signs is the first step. You do not need to have every warning sign for gambling to be a problem. Even two or three are worth taking seriously. Reach out — you will not be judged.
Honest Self-Assessment

Quick Self-Check

Answer the following questions honestly. You do not need to share your answers with anyone. This is purely for your own awareness. If you answer "yes" to three or more questions, we strongly encourage you to activate responsible gambling controls on your account, take a break, and consider speaking with a healthcare professional.

This self-check is not a clinical diagnostic tool — it is a starting point for an honest conversation with yourself.

Self-Check Questions
01
Have you gambled with more money than you intended to on more than one occasion in the past month?
02
Have you borrowed money from family, friends or a digital wallet (such as JazzCash or Easypaisa) specifically to gamble?
03
Have you lied to anyone about how much time or money you spend on gambling?
04
Have you tried to win back money you have lost rather than accepting the loss and walking away?
05
Has gambling caused you to miss work, family time or important obligations in the past three months?
06
Do you feel a sense of excitement, relief or escape when gambling that you struggle to find elsewhere?
07
Have you felt guilty, ashamed or regretful about your gambling after a session?
08
Has anyone in your family expressed concern about your gambling in the past year?
Three or more "yes" answers: please activate responsible gambling controls immediately and consider professional support.
Getting Help

Support Resources

If you or someone you know is struggling with problem gambling, the following types of support are available. arr99 recommends seeking professional help without delay — there is no shame in asking for support, and early intervention makes recovery significantly more effective.

arr99 Support Team: Available 24/7 via live chat or by emailing [email protected] (plain text — not a link). Our team can activate self-exclusion, apply deposit limits, adjust cooling-off settings or simply talk through your concerns without judgment. We respond in English and can assist in Urdu on request.

Licensed Healthcare Professionals: If gambling is affecting your mental health, a registered psychologist or psychiatrist in your city — Karachi, Lahore, Islamabad, Rawalpindi, Peshawar or elsewhere in Pakistan — can provide professional assessment and treatment options. Problem gambling is a recognised behavioural condition and is treated within the broader framework of compulsive behaviours and addiction.

Community and Family Support: Problem gambling rarely affects only the gambler. Family members and close friends can be deeply impacted. Trusted family members, community leaders or a religious advisor can be an important part of a support network while professional treatment is sought.

Platform-Level Responsible Gambling Schemes: Many internationally licensed gambling operators provide access to responsible gambling schemes administered by organisations in their license jurisdiction — such as those overseen by the Malta Gaming Authority (MGA), the UK Gambling Commission (UKGC) or Curaçao regulators. If you are using a platform licensed in one of these jurisdictions, check that platform's responsible gambling page for access to their specific scheme. arr99 will point you to the relevant resources for any platform we cover on request.

Accuracy Note: arr99 does not list specific third-party helpline numbers or organisation URLs because availability, contact details and operational status of support organisations can change. For current, verified support resources in your jurisdiction, we recommend contacting a licensed healthcare provider directly, or speaking with our support team who can assist in identifying appropriate options.
Stay in Control

Play Responsibly with arr99

Every player deserves a safe experience. Explore arr99, set your limits before you play, and remember — gambling is entertainment, not an income source.

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18+ Only, or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. Local laws in Pakistan may restrict gambling. arr99 does not accept liability for gambling losses.